川越美容室 美容院 無料託児所完備
ウィービーパセリアトレ店 WEBEPARSLEY ManagingDirector 富樫直樹です。
本日は5年ぶりのディズニーシー。
久々来ました。
“夢の国”
まず感じたこと。
笑顔🎵
入り口からみんな笑顔。お客様もスタッフも。
待ち時間もなにも文句は言わずみんなが
笑顔。
大人も子供も、スタッフも。
キャストって言うんだよね、たしか
😃
ディズニーに来ると毎回考えること。
待ち時間に関して。
そして、トイレがきれい。
道にはごみが落ちてなく、きれい。
やっぱりトイレがきれいなのは最高のサービスだよね🎵
床がきれいなのは美容室でいう、髪の毛が一本も落ちてなく、ピカピカな床。
こちらも最高だよね😃
待ち時間に関して。
そもそも待ち時間とは？
恋人を待つ時間。なにかを食べるために待つ時間。
待ち時間、その先のゴールはなんだろ。
何かの物事を達成するまでの我慢する時間かな。
達成感か。
それが人間の”満足”に繋がる。
達成感と我慢の割合が達成感の方が強くないと満足につながらない。
しかし待ち時間、緩和のためにどの企業も考えている。
ファストパス。
昔のディズニーにはなかったよね。
時間は買えない。
Time is money.
しかしこれが待ち時間無しならどうだろう？
楽しいのかな？
待ち時間があるからこその満足感、達成感、もあるだろう。
人間はわがままだから。
気分が良くなれば
待ち時間も気にならない。
ディズニーリゾート。
これこそ真のパワースポット。
嫌いな人いるのかな？
ディズニーのコンセプトは？
[ファミリー・エンターテイメント]
“家族が楽しんでいる様子
世代を超え、国境を超え、あらゆる人々が共通の体験を通してともに笑い、驚き、発見し、そして楽しむことのできる世界。
「私はディズニーランドが、幸福を感じてもらえる場所、大人も子供も、ともに生命の驚異や冒険を体験し、楽しい思い出を作ってもらえるような場所であってほしいと願っています。」
というウォルト・ディズニーの言葉があります。
あらゆる世代の人々が一緒になって楽しむことができる
“ファミリー・エンターテイメント”を実現したいというウォルト・ディズニーの思いがディズニーランドを生み出し、この考えがディズニーテーマパークの基本コンセプトである。”
とある。
園内はベビーカー等もある。
ママさんにも優しい。
あとはキャストの人数。何人いてどうやって配置されるのだろう。
ほとんどがアルバイト。
何人か休んだらどうすんだろ？
各部署の申し送りは？
たぶんすごくシンプルなシステムなのだろう。
“笑顔で対応、あとはゲストのためにあなたの思うことしてあげて”
みたいな。ここまで大きくなった企業なら至ってシンプルなシステムのはず。
多くのお客様を相手にするには至ってシンプルなシステムであるはずだ。
そして、園内はディズニーグッズを誰しもが着ている。
美容室でいう、店販商品。物販だ。
ディズニーリゾートは物販もすごい。
ウィービーパセリアトレ店WEBEPARSLEYの無料託児所にもディズニーキャラクターが沢山いる。
それほど愛されている。
そんな企業他にあるかな？
ディズニーリゾートのビジネスモデルをどの企業も真似するが、ジョージグループでこんな美容室作りたいよね。
待っていても怒らないお客様(ゲスト)。
ワクワクさせる美容室。
行くのが楽しみな美容室。
お客様で行列し活気がある美容室。
スタッフが笑顔でイキイキ、エネルギッシュに働いている美容室。
つくろーよ。
けどマジで待つのはつらい‼‼‼
いやいやちょっと待てよ、、、
ここはどこだ？
夢の国、、、、
こんなに待つのがつらいのに、、、
夢の国だ？
騙されてる気がする(“⌒∇⌒”)
パワースポットも待つのが長すぎるのは嫌だね😃
美容室でも時間のかかりすぎはご用心‼
Time is moneyだからね。
ディズニー行っても仕事のこと、お店のこと、ビジネスのこと。
一生考え続けるだろうな🎵
そんな仕事に就けて、感謝✌
ディズニーシーは、今年15周年。
WEBEPARSLEYウィービーパセリは17周年。
ジョージグループは72周年。
負けてられない✨
毎日勉強です✨
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